ORDERS/ TRADE DISCOUNT
Email us at firstname.lastname@example.org for all inquiries including to set up a trade account
Lead time is 8-12 weeks and begins with receipt of a 50% deposit and finalization of order details. Products ship when the item is complete and the balance due is paid in full.
All our pieces are custom made to the highest quality in Los Angeles.
In most cases we are able to provide samples of any of our standard finishes/fabrics.
Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.
If upon receiving your new item you discover a defect, contact us and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.
We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. We can make arrangements should you prefer to use your own shipping carrier.
We accept payment by check and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges.