FAQS
DO YOU GIVE A TRADE DISCOUNT?Yes, we offer a trade discount to trade members with a valid resale certificate. Please notify us of this via email prior to ordering: info@estudiopersona.com
HOW LONG DOES IT TAKE TO GET MY PURCHASED ITEMS?Our lead-time is 8-12 weeks and we do not start production until the payment for your piece is received in full. Once we receive your payment, we will keep you updated on the status of your order, and let you know when it’s ready to ship.
HOW ARE YOUR PRODUCTS MADE?All of our pieces are custom made to the highest quality in Los Angeles. We work with extremely skilled artisans who are specialists in their field and we support local manufacturing. All items are hand finished and then undergo a rigorous quality control process before they are ready to ship.
DO YOU DO CUSTOM ORDERS?We do offer limited customizations and in most cases can offer COL/COM on any upholstered products. Please email us at info@estudiopersona.com for pricing and details. We also sometimes design pieces for specific projects - please email us with details and we’ll see if we can help you.
CAN I SEE A LEATHER OR WOOD SAMPLE BEFORE I BUY?In most cases we are able to provide samples of any of our standard finishes/fabrics. Feel free to email us at info@estudiopersona to request the samples you’d like. Please note: each sample is $7, plus shipping. We’ll send you an invoice once you let us know what you’d like.
DO YOU PROVIDE A WARRANTY?Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damages caused by improper care or cleaning solutions, damage caused by exposure to weather or environmental conditions both indoors and outdoors, damage caused by improper installation, or damage caused by typical wear and tear including, but not limited to, scratches, dents, and stains.
WHAT IF MY ITEM IS DAMAGED WHEN IT ARRIVES?Our items are checked thoroughly before they leave our workshops. If, however, upon receiving your new item you discover a defect, please contact us and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.
WHERE DO YOU SHIP TO? We ship worldwide and are happy to arrange shipment on your behalf with our preferred carrier. We can make arrangements should you prefer to use your own shipping carrier – just let us know.
PAYMENTWe accept payment by check and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.
RETURN POLICYBecause of the custom, made-to-order nature of our work, unfortunately we are not able to accept returns or offer exchanges. All sales are final.