FAQS


ORDERS/ TRADE DISCOUNT

Email us at info@estudiopersona.com for all inquiries including to set up a trade account


LEAD TIME

Lead time is 8-12 weeks and begins with receipt of a 50% deposit and finalization of order details. Products ship when the item is complete and the balance due is paid in full. 


MANUFACTURING

All our pieces are custom made to the highest quality in Los Angeles.


CUSTOM ORDERS

We offer limited customization and in most cases can offer COL/COM within our line of furniture. Please email us at info@estudiopersona.com for pricing and details.


SAMPLES

In most cases we are able to provide samples of any of our standard finishes/fabrics.


WARRANTY

Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the item. We cannot be held responsible for the following: changes and patina to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper installation, damage caused by typical wear and tear including but not limited to scratches, dents, and stains.


DAMAGE

If upon receiving your new item you discover a defect, contact us and we will fix the problem. Damages must be documented and reported within 48 hours of receipt. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.                                                         


SHIPPING       

We ship world-wide and are happy to arrange shipment on your behalf with our preferred carrier. We can make arrangements should you prefer to use your own shipping carrier.              


PAYMENT

We accept payment by check and credit card (Visa, Master Card, Discover, American Express). Service fees may apply. 


RETURN POLICY

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges.